FAQ's

How do I store my earrings?

All earrings are best stored laying flat in a cool, dry environment. Flat stitch earrings and smaller fringe earrings can be stored vertically.

My fringe earrings got bent, is there a way to straighten them?

Yes! Depending on the severity of the wavy-ness, there are two things you can do. The first is to lay the fringe flat and while bracing with one hand, gently roll your finger across, moving towards the ends (like a saw motion). If the waves are too severe for that to work, you can gently run the fringe part (careful to avoid hardware) under warm or slightly hot water then hang to dry. When using the second method, don't worry if you see gaping at the top of the fringe, the thread will tighten as it dries! Use the second method sparingly and only when necessary as repeated use will eventually cause permanent gaping.

Do you offer repairs?

Yes and no. Depending on the severity of the damage, the item may have to be remade due to the nature of construction. If you would like to enquire about repairs or if your item was damaged in shipping, please reach out via email to boreal.beadwork@gmail.com to start a damage claim or repair assessment. 

Do you offer refunds or exchanges?

All items are final sale. If you are unsure about a product, please don't hesitate to reach out for more information.

Do you offer custom orders?

Customs are on a first-come-first-serve basis. Please see the "Custom" page for more information.

I have a metal allergy and need specific findings, do you offer hypoallergenic options?

Absolutely! While all of our findings are nickel-free, we understand that individuals have a wide range of allergies. If you'd like to make a purchase but would like the findings changed to accommodate an allergy, please contact us at boreal.beadwork@gmail.com or through our contact form.

Do you ship outside of Canada?

With the exception of products containing buckskin, we offer shipping within Canada and across the United States. If you are located in the US and would like to purchase a product which includes buckskin, please reach out through the contact form or through email. A recreation may be possible using an alternative material at no additional cost.